Refund & Return Policy

1. 30-Day Happiness Guarantee

At HowJensen, we want both you and your furry companions to love every purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange.

2. Eligibility for Returns

To ensure high health and safety standards for all pets in our community, returned items must meet the following criteria:

• Unused, unwashed, and in original packaging with all labels and tags attached.
• Clean and completely free of pet hair, dander, stains, or odors.
• Free from pet damage, including chew marks, scratch tears, or punctures.
• Accompanied by the order confirmation or proof of purchase.

3. Non-Returnable & Hygiene-Sensitive Items

To safeguard the health and well-being of all animals, the following items are strictly non-returnable once received and opened:

• Opened pet food, treats, supplements, or oral wellness items.
• Used pet grooming tools (e.g. deshedding brushes, nail grinders) with hair or biological residue.
• Sanitary goods, litter boxes, pee pads, or hygiene disposables that have been opened or tested.
• Items subjected to active chewing, aggressive play damage, or improper assembly.

4. Damaged or Defective Items (100% Covered)

If your package arrives defective, damaged during transit, or incorrect, please email us at support@howjensen.com within 48 hours of delivery with photos of the issue. We will arrange an expedited free replacement or issue a full refund immediately at no cost to you.

5. Return Process & Refunds

To initiate a return, please contact our support team with your Order ID. Once your return is received and inspected by our warehouse, we will notify you of the approval or rejection of your refund.

Approved refunds are processed automatically back to your original payment method (PayPal or Credit Card) within 5–10 business days.

6. Return Shipping Costs

If the return is due to our error (defective, damaged, or wrong item shipped), HowJensen covers all return shipping fees. For standard returns based on change of mind, customers are responsible for the return shipping postage.

7. Need Help?

Our dedicated pet-loving support team is here for you 24/7. Reach out anytime at support@howjensen.com.